Terms & Conditions
5 YEAR LIMITED WARRANTY
Granite Creek Cabinetry warrants to the original consumer purchaser that all Granite Creek Cabinetry, door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service for a period of Five (5) years from purchase date (Proof of Purchase is required). This warranty is not transferable and only applicable to product used for residential purposes. Representatives of Granite Creek Cabinetry do not have the authority to change or enlarge this warranty.
This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling / storage, environmental conditions, nor any labor expenses.
Granite Creek Cabinetry., at our option, may elect to repair or replace with a functionally equivalent product any Granite Creek Cabinetry product covered by this warranty. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of Granite Creek Cabinetry., but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, labor expenses, etc.
Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial / natural light, moisture, cleaners, smoke, etc, may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening / mellowing of wood color, the inherent growth characteristics of, or variation in wood.
Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand applied process there will be variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes.
It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.
This warranty is valid only in the Untied States of America and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state.
To exercise this warranty, please contact the Granite Creek Cabinetry supplier from whom you purchased the product. Report, in writing, all defects claimed and include proof of purchase documentation. If the supplier is not available please write to: Warranty Department, Granite Creek Cabinetry., 919 Cherry St. E, Suite 201, Canal Fulton Oh 44614.
RETURN POLICY
A request for the return of unwanted / unneeded products must be made within 30 days from the date of purchase. The product must be unopened and returned in the condition it was received. Proper packaging must be used to return the product. The dealer is responsible for the return shipping of the product. Once received in good condition the price of the product less a 20% restocking fee will be credited to the dealers account. Refunds will not be issued. Credits will not be issued for the initial shipping charges or any other charges that may have been associated with the original invoice (rush fees, skid charges).
Please be aware that in the event damage occurs in the return shipping it may be required that the dealer file a shipping claim in order to recover costs. We will assist you in any way possible in doing this. If the package is received damaged it will be noted immediately with the carrier and the dealer will be notified so that a claim can be made to recover the cost. Granite Creek Cabinetry will issue no credit.
In order to initiate a return merchandise request you may either follow the directions for completing one online or email [email protected]. They will issue you an RMA form. This RMA form must be completed and returned to a Granite Creek representative. Once this is done an RMA number will be returned. This number should be written on the outside of the packaging and a copy of the RMA form included on the return package. Failure to do this will result in credit not being issued. Upon receipt and inspection of the returned item, credit will be issued within 7 days.
Any order that is returned to our warehouse for any reason after being shipped (cancelled in transit, refused at delivery) will be subject to the 20% restocking fee.
This policy is subject to change without notice at anytime.
Last revision 06/10/2013
RETURN CHECK POLICY
Granite Creek Cabinetry. will charge a $65.00 returned check fee for all returned checks. Any returned checks must be paid in full before additional shipments will be processed. We reserve the right to discontinue accepting checks from any company with multiple returned checks.
Last revision 06/10/2013
OVERDUE ACCOUNTS
Accounts that exceed the 30-day payment period will be placed on hold immediately. No orders will be processed until the account is brought current.
We reserve the right to move any account that exceeds the 30-day payment period to prepay status.
Last revision 4.18.2012
Taxes and Exemptions
Tax is not charged to any dealer outside of Ohio. Dealers in Ohio must provide a resale certificate to be exempt from tax.
Last revision 06/10/2013
Damage Claim Policy
Freight damage must be claimed with the freight company. We did not damage it, the freight company did. We will assist with filing these claims in any way possible. For those of you not familiar with our skid warning sheets, every skid that leaves the warehouse has a sheet on it that states the following: “IF THE GREEN BANDING IS BROKEN, PLASTIC WRAP IS TORN OR MISSING, OR THE “DO NOT STACK” CONE IS DAMAGED OR MISSING –PLEASE INSPECT YOUR SHIPMENT. NOTE ANY MISSING PIECES OR DAMAGES ON THE BILL OF LADING BEFORE SIGNING! PLEASE LOOK UNDER THE CARDBOARD ON THE BOTTOM BEFORE DISCARDING. STAINED PLYWOOD, ISLAND PANELS, & REFRIGERATOR PANELS ARE LOCATED HERE!” In the event the skid shows up in less than perfect condition this should be notated on the BOL and pictures taken. This will allow a claim to be filed with the shipping company. If this is not done and the claim cannot be filed – Granite Creek Cabinetry WILL NOT be responsible for any replacements associated with the freight damage. Small parcel packages with evident damage to them must also have a claim filed. Pictures should be taken of the package prior to unwrapping if there is visible damage to the shipment. ALL PACKAGING AND DAMAGED PIECES must be kept and not moved from the delivery location until inspected by a claims agent. The shipping agent may request that this material and damaged items be returned to them for the claim to be paid. Please note that we do not ship any item weighing over 80lbs by small parcel services – they must ship by freight carrier. If you elect to have an item over this weight shipped by small parcel service Granite Creek Cabinetry will not be responsible for damages.
At our option, we will elect to replace either the defective/damaged part(s) or the entire cabinet. Return of the defective/damaged part(s) may be required. A return label or instructions for receiving a BOL will be included with the replacement part(s). It is the responsibility of the customer to get the product to the appropriate shipping agent once the return labels are received. Replacement part orders are viewed as a new purchase until the returns are received. This means that you will be billed for the cabinet (even if we are only sending parts you are billed for the entire cabinet as we had to destroy a cabinet to send the part) and the shipping. A copy of the packing list should be sent back with the parts being returned. This will ensure accurate credit being applied to your account. Upon return of ALL the defective parts a credit will be issued to your account. Once the replacement order is over 30 days, you are responsible for the charges and a refund is no longer available.
Return labels and BOLs are to be used to return the replacement products covered in the RGA form. If any other unauthorized product is returned using these labels, you will be responsible for the shipping charges.
Visible damage and / or shortage claims MUST BE MADE DURING DELIVERY – BEFORE THE CARRIER REPRESENTATIVE LEAVES. Any claims should be written on the Bill Of Lading at the time of delivery. Granite Creek Cabinetry. should then be immediately notified (within 24 hours) by email to [email protected]. The freight tracking number (AKA Pro Number), the date of delivery, the name of the freight company, the list of damages / shortages, and pictures of the shipment as received should be reported in this email. No claims will be allowed without the proper paperwork signed by the buyer and the shipping agent. Do not throw away any of the damaged pieces or packaging material until notified by Granite Creek Cabinetry. Further instructions will be sent back by email within 1 business day of receipt of this email.
Concealed damage claims must be made within 1 week (7 days) of product delivery. This includes, but is not limited to, dents, scratches, broken glass. All boxes should be opened within these 7 days. Claims should be emailed to [email protected] . The freight tracking number (AKA Pro Number), the date of delivery, the name of the freight company, the list of concealed damages, and pictures of the damaged product should be reported in this email. Do not discard any of the damaged pieces or any of the packaging. Further instructions will be sent back by email within 1 business day of receipt of this email.
Replacement pieces are shipped via ground carrier. Expedited replacement pieces will not be accommodated unless at differential cost to the dealer.
The buyer is responsible for all damages that occur after the receipt of this shipment.
If the shipping is arranged by anyone other than Granite Creek Cabinetry, we are not responsible for filing claims or replacing damages caused by shipping. The claim must be filed and the cost of replacements recovered from the shipping company who arranged the shipping.
Please contact Granite Creek Cabinetry at 330-266-1698 or [email protected] with any questions.
This policy is subject to change without notice at anytime.
Last revision 06/10/2013